Terms of Service
Effective January 1 of the current yearThese terms shape every use of this site and every engagement entered into with Stephenson Brian Head LLC, at 3378 S Noble Dr, Washington — 84780-3195, United States (US). Where one of the fixed service lines below mentions its own detail, the more specific wording wins for that line. Any doubt is resolved by email to inquiry@stephensonbrian.buzz or by telephone to +16065865913.
1. Acceptance of these terms
Reading this page, sending a form, writing an email or asking for a proposal does not yet bind the office. A binding relationship begins only when a person or an entity accepts a written proposal that names this set of terms, or issues a written order that the office confirms in writing. Anything earlier is a friendly conversation with no obligation on either side.
By accepting an order, the client agrees to these terms as they stand on the day the order is confirmed, together with any special conditions written into the proposal. If the client is acting for a company, the client declares that they hold the authority to commit that company. Where an electronic signature method is offered, clicking accept is as binding as a signed sheet of paper.
2. The parties named
The services are supplied by Stephenson Brian Head LLC, a limited liability company of the United States whose registered business address is 3378 S Noble Dr, Washington — 84780-3195, United States (US). The brand StephensonBrian on the website is the marketing name of the same company and holds no separate legal existence.
The client is the person or entity named in the proposal who pays for or requests the work. Where the named client comprises several people, they are jointly responsible for the obligations of this bond. Nothing in these terms creates a customer contract with anyone who merely visits the public pages of the website without ordering work.
3. Proposal and quotation
A proposal sets the horizon of the work: the problem the office will address, the approach, the phases, the price and the interval within which the fixed price holds. A proposal is an invitation to contract and not a standing offer. It lapses on the date written in it unless the office extends it in writing.
Where work is quoted at a fixed price, the figure covers only what the proposal names. A change requested after the proposal is written is recorded as a change order, priced honestly and accepted by the client before the office lifts a tool. If the client refuses a necessary change, the office proceeds to the nearest safe stopping point within the original price and reports where matters stand.
4. Fees and payment
Fees are stated in the order currency of the proposal. Unless another plan is written, a deposit is due at commencement, work continues as planned, and the balance is due on the schedule the proposal names. Managed and subscription plans bill in advance for the period ahead.
Time-and-materials work is tallied in honest increments and bills on the stated cycle against a simple ledger the client may inspect. Late payment of a mature sum attracts interest only at the rate the law allows and only after a written reminder. The office is entitled to hold a signed work product until a mature fee is paid, but never holds a client backup file hostage when doing so would leave the client in avoidable harm.
5. The six practice lines
Systems Integration Consulting maps and builds the seams between applications so data moves once and travels true. Custom Software Architecture designs software with clear data and security boundaries from the first drawing. Cloud Migration Services move workloads with a staged and reversible plan. Network Design and Support lays out segments, addressing and coverage and then keeps the network in tune.
Data Platform Engineering builds pipelines, warehouses and reports grounded in lineage and audit. Managed IT Services supply monitoring, patching, backup and help desk cover as a standing team. A proposal for any of these lines is read together with the general duty of care in the next heading.
6. Scope of engineering duty
The office applies the care a reasonable and skilled peer in the industry would apply to like work. That duty covers the parts the office builds or operates. It cannot extend to systems that another firm wrote, to infrastructure the office was not asked to touch, or to a client choice to run software past its supported life against written advice.
A support response means the next reasonable step on a professional clock, not a promise of a perfect world inside one minute. Break, restore, monitor, document. Where a fault traces to a third party such as a power grid or a public carrier, the office reports and works around what it can and does not claim a power it does not hold.
7. Client dependent duties
Some essentials only the client can supply. The client must give true information about the systems and the contracts that cover the data, must authorise the access the work needs, and must nominate people able to make urgent decisions. A client that hides a known fault or withholds a licence to reach part of a network cannot then charge the office for failing to cure it.
The client keeps its own accounts and software licences current unless the proposal names them as part of the office duty. When a licence expires and the maker pulls a feature, the office reports the gap. Clients who need backup passwords or disaster keys held in escrow may ask for that standing arrangement in writing.
8. Acceptance and daily work
Project work is delivered in phases and each phase is shown against a written acceptance list. A phase is accepted when the client says so in writing or when the client runs the delivered part in live business for a stated trial without raising a defect. A quiet run in production is one of the strongest signatures there is.
Routine managed work needs no ceremonial acceptance; the daily report and the absence of an open call are the ticket of record. Every completed task, whether project or routine, earns a short written note so both sides can see what was done and what remains on the shelf for a later visit.
9. Ownership of work product
Software, layouts, documents and configurations expressly created for a client and paid for under a proposal become the property of the client on settlement of the account. That is the honest heart of the arrangement the office offers. The client may run, copy, adapt and move that work without asking leave.
The office keeps a limited right to use no more than its general craft knowledge in later jobs, and to show a public sample of a delivered build only where the client gives a plain yes for a portfolio. Office templates, analysis methods and the general library remain the office property even where they appear masked inside a client build.
10. Licence to your data
To do the work, the client grants the office a limited licence to hold, copy and move the systems and records needed for that stated work, for exactly as long as the work needs them and no longer. The licence dies when the data is returned or deleted, whichever ends the need first.
The office does not claim an ownership interest in client data by carrying it, and does not mine that data for models trained for other customers. On the ending of work, client data held by the office is handed back or deleted by a documented method unless a law or a specific retention note of the client says otherwise.
11. Confidentiality
Each side keeps the other confidential material secret while it matters and uses it only for the work at hand. Confidential material includes trade information, client lists, pricing, unreleased plans and any sheet clearly marked as secret. The duty survives the ending of the work for a sensible term and never dissolves into talk for talk.
The duty is set aside where a law or a court demands a disclosure, and then only to the narrowest extent the demand allows, with a prompt word to the other side when lawful to give it. An office that whispered one client work to another would have no trade plain enough to survive the truth.
12. Security and maintenance
Where the office manages a system, it applies patches on the schedule the proposal names, watches for signs of intrusion and reports events a reasonable person would want to know. The duty is stated honestly as a managed care duty and not as a no-breach guarantee, because no honest firm can sell that guarantee over a network it does not own.
Clients who run their own servers are coached toward the same discipline: current patching, monitored login, separated privileges and tested restores. When the office is asked to disconnect a safeguard in the name of convenience, the request is written down and the risk is put in plain words before compliance.
13. Subcontractors and associates
The office may bring in a subcontractor for a defined slice of work where that raises the quality or speed. Subcontractors are bound to confidentiality and to the data discipline of this bond before they see anything. The office answers for the performance of its subcontractors as if the work were its own hand.
A client with a firm wish that a named person or firm never touch its work says so in the proposal and the office records the standing block. The office keeps a short list of known associates it trusts, and adds a new name only after the same diligence the office applies to its own staff.
14. Warranty and its limits
For a period named in each proposal, usually ninety days of normal use, the office warrants that its delivered work meets the acceptance list and does not fail through an error of the office. A defect reported in that window is corrected at no added fee, and the clock of the warranty on that fix runs from the date the repair is accepted.
The warranty does not cover damage by a person, by a change the client made without the office hand, by the failure of a third party product patched as its maker decided, or by running a delivered system in a way the acceptance list and the daily notes plainly said not to run. Fair covering, not fine print comfort.
15. Limits of liability
Neither side is liable to the other for loss of profits, loss of goodwill or any indirect or consequential harm that even a careful reading could not have been bargained for. The office measures its duty by the work it agreed to do, not by the entire fortune of a client sitting downstream of a single server.
Where the law allows, the office liability in any claim arising out of an engagement is capped at the fees the client paid to the office under that engagement in the twelve months before the claim. The cap does not shrink the office duty where a narrow law, such as one about gross negligence or wilful wrong, refuses to be capped. Nobody signs away their own fraud.
16. Suspension of service
The office may pause a managed service on notice where a risk to the client or its people is severe and immediate, such as an active breach or a patch the maker calls critical. The pause is for the least time that sets the matter right, and the client hears why as soon as the wires allow talk.
The office may also suspend work where a client refuses access needed for safety or refuses to pay a mature invoice. Suspension is a halt for breathing room, not a silent retreat; the office gives written notice, keeps the client data safe and resumes at once when the reason for the pause is cleared.
17. Termination of the bond
A project engagement ends when the accepted delivery is complete and the account is settled. A client may end a standing managed service on the notice period written in the proposal, typically thirty days. Either side may end the bond at once for a material failure the other side does not cure within a fair written window.
On termination the office charges only for work done to that day, returns or destroys client data under the privacy promise, and hands over the records and the work product the client has paid for. A season ticket in goodwill is no excuse for holding a client walk with its own mail.
18. Intellectual property honesty
The office uses only software it holds a right to use and respects the licences of every library it builds on. A client data set is never fed into a model or a service in a way the licence of the client forbids. Where a build leans on an open source piece, its notice is kept and its terms are honoured.
If a client brings a design or a brand that belongs to a third party, the client answers that it holds leave to use it. The office is happy to build, but builds for the client only what the client owns or can lawfully use. A dispute about ownership of a word or a mark is a quarrel for the owner of that word, not for the office keyboard.
19. Governing law and forum
These terms and every engagement under them are governed by the laws of the state of Utah and of the United States as they apply to such a contract. A dispute first gets a fair attempt at settlement through an honest phone call and a written summary, before any claim is filed.
A claim that survives a good faith attempt at resolution is heard in the courts that sit over Washington County, Utah, unless the client and the office name another forum in the proposal. Nothing here takes away a right the law grants that cannot be waived, and nothing forces a consumer into a distant venue against a binding local right.
20. Entire agreement and contact
These terms together with a confirmed proposal are the whole agreement between the office and the client, and overtake any earlier talk about the same work that is not written here. A change to these terms is effective only in writing signed by both sides. If a single sentence is found unenforceable, the rest of the bond stands as far as the law allows.
The office may update these terms to stay true to the law and its practice, with the change noted at the top of this page. To raise a question, to request a change or to reach the sign of the office, write to inquiry@stephensonbrian.buzz, ring +16065865913, or post to 3378 S Noble Dr, Washington — 84780-3195, United States (US).
This set of terms works together with the office Privacy Policy and with the description of the six lines on the Services page. To begin a conversation, write inquiry@stephensonbrian.buzz or call +16065865913. A return to the homepage is always welcome at the end of the reading.